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Using data collected from interviews with more than 350 state officials, this study highlights ways in which some government leaders have employed sophisticated data analytics, beyond traditional uses of administrative data, to accomplish the following:

  • Craft policy responses to complex problems
  • Improve service delivery
  • Manage existing resources
  • Examine policy and program effectiveness

Through this research, the authors identified five key actions state leaders could take to work through these challenges and maximize the value of administrative data at their disposal:

  • Plan ahead by setting up guiding goals and structures
  • Build the capacity of stakeholders to effectively use data
  • Ensure that quality data can be accessed and used by stakeholders
  • Analyze data to create meaningful information
  • Sustain support for continued data efforts

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